STUCK? START HERE.
Most problems are one of the six below. If yours isn't, a real person answers the phone and the inbox during office hours.
COMMON QUESTIONS
Where is my gate code?
Open the booking in the GateHog app. The code is on it once the payment clears. Not there yet? The payment may still be processing, so give it a few minutes. Still nothing — call the office and we will read it to you.
The keypad won't take my code
Check you are at the yard on your booking; codes are per yard and will not open a different gate. If it is the right yard and the code still fails, call us rather than waiting at the barrier.
I can't sign in
Sign-in is by mobile number. We text a one-time code — there is no password to forget. If the code does not arrive, check the number you entered, then try again; if it still fails, email us and we will sort it out.
I need to change or cancel a booking
Open the booking under Bookings and use Change or Cancel. Terms vary by yard, so the booking itself states what applies to yours. If you are stuck, contact us with the confirmation code.
I was charged the wrong amount
Send us the confirmation code from the booking and we will pull the record. Rates are set per yard and shown before you pay, so a mismatch is something we want to hear about.
The app isn't working
Force-close and reopen it first. If it persists, tell us your phone model, iOS or Android version, and what you were doing — that is usually enough for us to reproduce it.